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Sending letters and making phone calls—it’s what you do when patients miss their payment.  But it all feels so outdated. It takes time and human resources. It’s also not always effective.  Patients might miss your call and delete your voicemail. They might toss your letter before opening it or send

The American Academy of Physician Associates (AAPA) found that 73% of patients feel the healthcare system failed them in at least one way. Some patients disliked the cost of medical care. Others were confused about how to get the care they needed.    The common theme of these complaints was that providers don’t

Your practice’s financial stability depends on timely payments. But managing overdue accounts can get sticky. It requires a bit of nuance and a whole lot of careful wording.  You don’t want to fracture your relationships with patients. At the same time, you need to clearly communicate the urgency of your

As the healthcare industry continues to evolve and face new challenges, the importance of having a well-trained staff has never been greater.   From medical billing errors to patient dissatisfaction, the consequences of inadequate training can be detrimental to both patients and healthcare practices.   In today’s fast-paced and highly competitive landscape,

Technology has become an essential tool in the healthcare industry. Medical records are now digital. Software supports practice management and revenue cycle management. It also helps with diagnosis and treatments. With the emergence of artificial intelligence (AI), new use cases are available. One of the most effective is artificial intelligence

First impressions count.  With a packed waiting room and overwhelmed employees, new patients might get the wrong idea about your practice.  Long wait times, data entry errors, and stressed-out admin make what should be a routine process into a chaotic experience. You can turn this around with a digital patient

In a healthcare practice, time is everything.  Your staff needs enough time to make patients feel comfortable and valued. They need time to deliver exceptional care that inspires patient loyalty. Not to mention enough bandwidth left to perform administrative tasks that keep operations running smoothly.  So, when your staff’s time

Patient engagement is the cornerstone of modern healthcare.  Technology is playing an increasingly important role in the engagement equation by offering new and innovative ways for providers and patients to connect.  This article will put the relationship between technology and patient engagement under the microscope. It will define patient engagement

Quality payment solutions in healthcare are essential for medical practices. Billing, insurance claims, and payments can present significant challenges. Overall, the healthcare industry in the US loses $935 million per week due to billing errors, which are most often incorrect coding or mismatched patient data.  The loss figure does not