No matter the size of your practice, billing and collections play a large role in a physician’s ability and capacity to offer care to their patients.
Payments from both insurance companies and patients are necessary to keep the doors to your practice open. In order to secure each payment in a timely fashion, providers need to observe the following tips.
Billing and Collections Tips:
1) Educate Your Patients
Educating your patients about their role in the billing process is an essential part of any billing and collections process. In order to make sure they are aligned to make a payment, they need to be aware of every option available to them. Whether it be payment plans, digital payment processing, or their responsibility toward their bill for services, the more a patient knows the better. At every opportunity, providers and their team should be educating patients on their options.
2) Improve communication
Many times, a patient fails to make a payment because their provider did not communicate effectively the schedule for payments, or when their bill is due. In order to ramp up your billing and collections, you need to improve overall communication with your patients. Through billing reminders, payment schedules, and answering patient questions, providers can secure more patient payments.
3) Claims Management
The claims process is complex and in order to secure a higher level of clean claims, providers need to have a thorough claims management process. With a quality billing and collections software, providers can identify common errors in coding and make corrective decisions to fix them. With a better claims management process, your claim is approved the first time, reducing any delay in payment to your practice.
4) Insurance verification
Insurance verification is a great way to protect your payments and make sure your patients are covered for services, prior to the rendering of those services. By confirming coverage before a visit, providers will never find their team completing services that a patient is not covered for.
After the insurance verification process, the next step providers should take to ramp up their medical billing and collections is to collect at time-of-service. Insurance verification enables providers to understand a patient’s responsibility toward their bill prior to receiving services, so they can better estimate and educate the patient on what is owed. If you offer credit-card processing, it will be easier to collect while the patient is still in the office. The chance that your patient will pay their bill on time decreases drastically once they leave the office.
6) Up-to-Date Training
Making sure your staff is completely up-to-date on the latest billing and software changes is essential to maintaining positive billing and collections results. If your staff is not completely informed, they will make more errors in medical billing codes that lead to a higher number of denied claims. Partnering with a quality vendor of practice management software and RCM services can help your practice access important training opportunities while utilizing top of the line billing and collections services.
7) Outsource RCM Services
Outsourcing RCM services will not only help your practice stay informed and up to date on the latest billing and coding changes, but it will also help your practice reach one of its goals around billing and collections. By partnering with a quality and trusted vendor of RCM services, your team can see clean claims as high as 99%, access payment processing capabilities, and improve overall communication between your practice and its patients.
To learn more about how to truly ramp up your practice’s billing and collections, click here.