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We're Only a Phone Call Away

Our qualified support team is only a phone call away to help you get up and running in days (not weeks or months).

IMPLEMENTATION & SUPPORT

Implementation

CollaborateMD understands the barriers that the implementation process can cause for the small physician practice. Many vendors offer no flexibility or incentives when it comes to the implementation process, and according to a 2007 study by the Medical Records Institute—this is the reason the implementation failure rate is so high. The implementation process at CollaborateMD is smooth and simple, and your extensively trained personal specialist is available to assist you in any way possible.

Support

CollaborateMD provides unlimited phone and e-mail support. Our on-demand support team is available Monday-Friday from 8AM-6PM (EDT) to assist you with any issues or questions you may have, and to help you navigate through any unfamiliar territory. Each member of our support team is trained to provide quality service, fast response time, and knowledgeable guidance through our products and services.

We are here to support your office in every way possible, and are dedicated to building customer loyalty.

We offer four methods of contacting our On-Demand Support Team:

  1. Simply e-mail us at Support@CollaborateMD.com.

  2. Call 888.348.8457, Option 2, to be connected to a live support specialist.

  3. Visit the Self-Service Portal.

  4. Click on the Chat icon on the top of the web site.