Modern Patient Payment Solutions for Healthcare

Yes. CollaborateMD’s patient payment solutions include secure card-on-file functionality that stores credit card information in a PCI-compliant format, allowing you to process future payments without re-entering card details. When patients pay at the front desk or through the patient portal, they can opt to save their card information for convenience. Staff can then charge saved cards for copays, balances, or payment plan installments with patient authorization—eliminating the need to collect card information at every visit.

Prompt-pay discounts incentivize patients to settle balances quickly by offering savings if they pay within a specific timeframe after their first statement. CollaborateMD allows you to set up automatic discount codes that apply when patients pay within your defined window, either through electronic statements with payment links or paper statements. You can customize discount amounts, eligibility criteria, and payment deadlines based on your practice’s financial strategy. This approach reduces accounts receivable days, saves on subsequent statement and collection costs, and increases patient satisfaction by lessening financial burden.

CollaborateMD’s patient portal focuses specifically on financial engagement and payment convenience rather than providing full electronic health record access like traditional patient portals. With CollaborateMD, patients can view statements, payment history, outstanding balances, and appointment information. Other portals allow patients to also access clinical notes, test results, request refills or communicate with your provider. If your EHR has a clinical patient portal, CollaborateMD’s payment portal complements it by handling the financial side while your EHR manages clinical engagement.

Digital intake forms capture patient demographics, insurance information, and payment preferences before appointments begin, ensuring your staff has accurate information to verify eligibility, generate patient responsibility estimates, and collect payments. When combined with real-time eligibility verification and patient responsibility estimates, digital intake creates a seamless pre-visit workflow and improves upfront collections.