Our CollaborateMD Customer Relationship eXperience Management (CRXM) Team is focused on cultivating effective relationships with our valued customers to ensure a positive end-to-end customer lifecycle experience when leveraging our products, services and solutions.   

We employ four concepts to achieve our established and loyal customer base through CRXM:

  • We recognize the value we bring to the Medical Billing Software and Practice Management Software market is more than just software.
  • We strive to proactively exceed our customers' needs by completely understanding their expectations, preferences, and aversions.
  • We focus on actively engaging our customers, ensuring quality interactions that form positive customer experiences and ensure total customer satisfaction.
  • If you are not happy, we are not happy!

Each business partner at CollaborateMD understands the importance of proactively managing their interactions with our customers to deliver maximum value and create a unique customer experience.  In the event we don't deliver the correct customer experience, you can contact our CRXM Team who will act as your personal customer advocate to properly resolve any concern(s). 

Good or bad, we want your feedback so we understand and take the appropriate actions based on your customer experience.  Your feedback can be done via email (crxm@collaboratemd.com), anonymously by clicking the "Feedback" icon on CMDCares, or you may contact the CRXM Team directly at 888.348.8457 option 3.

You can expect....
  • Customer Focused Care!
  • Proper handling and response of your communications.
  • Wowing you on a daily basis.
  • Always being accountable to you.
  • Complete transparency in meeting your needs.