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The clearinghouse has started to receive the remittance files for the conversion to NCTracks for North Carolina Medicaid. We have noticed checks for zero dollars in the remittance files. The clearinghouse is working with North Carolina Medicaid to get details on these zero dollar checks. We will send additional notifications as soon as more information is available.

Affected payers include:
• CPID 1480 North Carolina Medicaid
• CPID 3564 North Carolina Medicaid

Reminder: As notifications previously stated, Taxonomy codes are required for this conversion. Providers cannot use the same Taxonomy code for the Billing Provider, Rendering Provider, Attending Provider, or the Operating Provider. Providers had to register their Taxonomy codes on NCTracks to avoid claims rejections and remittance delays.

Action Required: No action is required on the remittance file issue. However, please ensure that your Taxonomy codes have been registered on NCTracks to avoid claim rejections and remittance delays. More information is provided in this link: Payer Conversion for CPIDs 1480 and 3564 North Carolina Medicaid

If you have any questions, please contact Client Services at 1-888-348-8457, option 2.


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