Some Professional claims transmitted to the payers listed below from the clearinghouse beginning on 08/30/2012 are being rejected by the intermediary due to an intermediary processing issue. The rejected claims incorrectly received this error message:
A3:21: Missing or invalid information. Note: At least one other status code is required to identify the missing or invalid information.
CPID 1469 Iowa Medicaid
CPID 2411 North Dakota Blue Shield
CPID 7489 Wyoming Blue Shield
The intermediary is working to resolve this issue as quickly as possible. This delay has affected claims released to the clearinghouse since 1:00 PM CT on 08/29/2012.
If you have any questions, please contact Client Services at 1-888-348-8457, option 2.
At CollaborateMD we are obsessed with getting your medical claims paid fast. All of us at CollaborateMD are here and ready to help make your life easier.
Give us a call at 877.480.6517 for more information.