Professional and Institutional 5010 Claims for United Healthcare may have received an invalid error message on the Payer Claim Data Report (SR) due to a payer processing issue:
(H25593) The Description is required when submitting a non-specific procedure code.
(H46501) The Service Facility was not found but was expected because the place of service (CLM05-1) is home or Custodial Care Facility.
(H46251) The Service Date is required on outpatient services when a drug is not being billed and the Statement Covers Period is greater than one day.
This issue began on May 1, 2012 and was resolved by the payer on May 2, 2012. Claims submitted during this specific timeframe which received rejections for the reasons identified will need to be resubmitted. United Healthcare apologizes for any inconvenience.
Payers affected are:
CPID 3429 United Healthcare
CPID 3550 United Healthcare
Action Required: Claims submitted during this specific timeframe which received rejections for the reasons identified will need to be resubmitted.
If you have any questions, please contact Client Services at 1-888-348-8457, option 2.
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