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Claims processing, report generation, and Electronic Remittance Advice (ERA) for payers listed below from December 21, 2011 to the present have been delayed due to a payer processing issue. The clearinghouse is working closely with the payer to resolve this issue.

The payers affected are listed below:

CPID 6405 CIGNA Health Plans
CPID 4509 CIGNA Health Plans
CPID 5436 CIGNA Healthcare for Seniors
CPID 2595 CIGNA Healthcare for Seniors
CPID 1841 CIGNA Behavioral Health
CPID 5943 CIGNA Behavioral Health

Please be aware of this payer processing delay.

If you have any questions, please contact Client Services at 1-888-348-8457, option 2.


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