Professional and Institutional Claims for CPIDs 6405 and 4509 CIGNA may have received an invalid error message on Payer Claim Data Report (SR) due to a payer processing issue: I6 - DEPENDENT SEGMENT MISSING or RETURND AS UNPRCESSBLE CLM- CLM,ENCNTER BEEN REJECTD AND NOT ENTERD INTO ADJUDICATION SYS.:PATIENT REASON FOR VISIT. This issue began December 21, 2011 and was corrected as of January 15, 2012. All claims receiving this invalid error message can be resubmitted.
Action Required: Please be aware of the invalid claim rejections and resubmit any affected claims.
If you have any questions, please contact Client Services at 1-888-348-8457, option 2.
At CollaborateMD we are obsessed with getting your medical claims paid fast. All of us at CollaborateMD are here and ready to help make your life easier.
Give us a call at 877.480.6517 for more information.