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Professional and Institutional Claims for CPIDs 6405 and 4509 CIGNA may have received an invalid error message on Payer Claim Data Report (SR) due to a payer processing issue: I6 - DEPENDENT SEGMENT MISSING or RETURND AS UNPRCESSBLE CLM- CLM,ENCNTER BEEN REJECTD AND NOT ENTERD INTO ADJUDICATION SYS.:PATIENT REASON FOR VISIT. This issue began December 21, 2011 and was corrected as of January 15, 2012. All claims receiving this invalid error message can be resubmitted.

Action Required: Please be aware of the invalid claim rejections and resubmit any affected claims.

If you have any questions, please contact Client Services at 1-888-348-8457, option 2.


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