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Cigna is currently experiencing nationwide issues related to 5010 claim delays, rejections, and claim status (277).

The clearinghouse is working with Cigna to resolve this issue. At this time, we are still working to determine if the rejection codes provided are accurate and actionable.

We will provide updates on this situation as they become available.

If you have any questions, please contact Client Services at 1-888-348-8457, option 2.

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