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Cigna has experienced issues routing 5010 claims for Cigna Behavioral Health and Cigna Healthcare for Seniors which may have caused claim denials for claims submitted between 12/29/2011 and 03/07/12.

Cigna has requested that these claims be resubmitted for the period impacted if you have not received payment.

CPIDs impacted:
1841 Cigna Behavioral Health
5943 Cigna Behavioral Health
2595 Cigna Healthcare for Seniors
5436 Cigna Healthcare for Seniors

Action Required: Please resubmit impacted claims if you have not received payment.

If you have any questions, please contact Client Services at 1-888-348-8457, option 2.

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