Quality care does not just start and end with the doctor visit. It encompasses everything from appointment scheduling to collecting payment on a patient’s bill.
With the change to a value-based reimbursement model, patients have a higher financial responsibility. Talking to patients about fees and collections is not easy, but it does offer an opportunity to build stronger patient-provider relationships. When you work in partnership with patients and approach them with courtesy and professionalism, you can expect better financial returns and a higher patient retention rate.
Improving the interaction and engagement with patients from beginning to end is how successful practices sustain a culture of respect and increase patient payments. Train your staff that every encounter is important and that their perceived attitudes can have an impact on a patient’s decision to return and their overall experience.
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