Quality care does not just start and end with the doctor visit. It encompasses everything from appointment scheduling to collecting payment on a patient’s bill.
With the change to a value-based reimbursement model, patients have a higher financial responsibility. Talking to patients about fees and collections is not easy, but it does offer an opportunity to build stronger patient-provider relationships. When you work in partnership with patients and approach them with courtesy and professionalism, you can expect better financial returns and a higher patient retention rate.
Improving the interaction and engagement with patients from beginning to end is how successful practices sustain a culture of respect and increase patient payments. Train your staff that every encounter is important and that their perceived attitudes can have an impact on a patient’s decision to return and their overall experience.
At CollaborateMD we are obsessed with getting your medical claims paid fast. All of us at CollaborateMD are here and ready to help make your life easier.
Give us a call at 877.480.6517 for more information.