CollaborateMD


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Details on our practice management software



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Internal Messaging - once you are logged in, you can send secure messages directly to the support staff regarding any questions or issues you may have with your medical practice management software. A case will be created for your question or problem and you will receive a reply to your message with a case number. A member of our courteous support staff will work on resolving your case and will send your answer back through messaging or by phone. This is the recommended method of support.

Telephone - You can call our support department during our normal business hours and they will be happy to help you with your issue.

Email - you can send an email to support@collaboratemd.com with your issue and a member of the support department will work to resolve it. Since email is not secure, we strongly recommend not sending any Protected Health Information in the email.

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Special Discount for CollaborateMD Users
Click Here For More Details

 

M
Medical Practice Management

Software Tools

Training Videos
Below are the training videos currently available.

Notes:
- As we transition to our new name CollaborateMD, some videos and documentation will still show the former name ClaimGear.
- Each video plays in MacroMedia FlashPlayer. Time to load the videos will be based on your Internet speed.

Introduction
(Practice, Provider, Referring, Facility, Codes, Superbills, Messaging)
Payer Agreements
(How to fill out clearinghouse Payer Agreements)
Patient Section
(Understanding the patient section)
Clearinghouse Reports
(How to read and understand clearinghouse reports)
Payors
(How to add and manage insurance payers)
Administration
(How to add and administer users)
Claim Section - HCFA-1500
(How to add/edit claims)
Document Imaging & Storage
(How to import and manage images of documents )
Reporting
(Daily/Monthly Reports, Claim Reports, A/R Reports, Misc. Reports)
Pricing Wizard
(How to configure your CPT pricing)
Eligibility
(How to setup and run Patient Eligibility)

 

 

Appointment Scheduler Training Videos
8.1.x Videos
8.2.x Videos
Appt. Scheduler
(How to configure your scheduler)
*May take a several minutes to load.

Resources

Options

Appt Types

Appt Statuses

How To Use Scheduler

Search Appts

Appt Requests

Payment Section Training Videos
8.1.x Videos
8.2.x Videos
Payments & Transaction Maintenance
(Line Item Posting, Batch EOB Posting, and Transaction Maintenance)
*May take a several minutes to load.

Line Item Posting

Account Posting

EOB Posting

Adjustments

Transaction Maintenance

Credit Management


Claim Control / Tracking / Validation
Claim Control Batch Printing
Claim Tracking Statement Tracking
Claim Validation FDN Assignment


Contracts and Fee Schedule
Add Blank Contract
Add Wizard / Import
Associating Contracts to Payers
Contract AutoFill When Posting Payments

 

User Manual
Click Here to view the User Manual in PDF format, to find answers to many of your questions about practice management, electronic health claims filing , and much more. If you want to save the manual on your computer, right-click here and choose Save. After you download the manual, you can print it for easy viewing.

Note: As we transition to our new name CollaborateMD, some videos and documentation will still show the former name ClaimGear

KnowledgeBase
Coming soon.

CollaborateMD Blog


Practice Management Software, Electronic Health Claims Filing, Medical Billing Software & More