Published on May 28, 2013
Update: This issue has been resolved. All impacted claims have been reprocessed.
Original Notification Sent on 05/22/2013:
Due to a processing issue, Institutional claims for the payers listed below may have received the following invalid error message on the Payer Claim Data Report (SR) and Payer Report Data File (SF):
• PAYER ZIP CODE SHOULD BE 5 OR 9 DIGIT VALUE FOR USA ADDRESS. 2010BB.N4*03
This issue began on 05/15/2013 and we are working towards resolution.
• CPID 3629 Global Health OKC
• CPID 4637 Community Health Solutions
• CPID 4649 Western Highland Network
• CPID 4926 Value Options
• CPID 5637 Gateway to a Better Health Plan
• CPID 5663 Peak Pace Solutions
• CPID 5665 Sandhills Center
Please be aware of the invalid error message.
If you have any questions, please contact Client Services at 1-888-348-8457, option 2.