Multiple payers Currently Unable to Process Eligibility Transactions
CollaborateMD Blog
The below payers are currently unable to process eligibility transactions. To avoid potential transaction processing fees and disruptions to the payer's resolution plan, we recommend that you hold all eligibility transactions for this payer until this issue is resolved.

Cigna
Great West Healthcare

The payer is working to restore service as quickly as possible.

Action Required: Please hold all eligibility transactions for this payer until this issue is resolved.

If you have any questions, please contact Client Services 1-888-348-8457, option 2.