Multiple Payers Currently Unable to Process Eligibility Transactions
CollaborateMD Blog
The payers listed below are currently unable to process eligibility transactions. To avoid potential transaction processing fees and disruptions to the payers' resolution plan, we recommend that you hold all eligibility transactions for these payers until this issue is resolved.

AARP
Better Health Plans
Cigna
Connecticare
Coresource of Illinois
Coresource of Indiana
Coresource of Maryland
Coresource of North Carolina
Coresource of Pennsylvania
Government Employees Hospital
Great West
Healthfirst of NY
MAMSI
Mutual of Omaha
Oxford
Pacificare of AZ
Pacificare of CO
Pacificare of OK
Pacificare of OR
Pacificare of TX
Pacificare of WA
Three Rivers Health Plan
Trustmark
UMR
United Healthcare

The payers are working to restore service as quickly as possible. The clearinghouse will update you as soon as we receive additional information.

Action Required: Please hold all eligibility transactions for these payers until this issue is resolved.

If you have any questions, please contact Client Services at 1-888-348-8457, option 2.