Multiple Payers Currently Unable to Process Eligibility Transactions
CollaborateMD Blog
The payers listed below are currently unable to process eligibility transactions. To avoid potential transaction processing fees and disruptions to the payer's resolution plan, we recommend that you hold all eligibility transactions for this payer until this issue is resolved. The payer is working to restore service as quickly as possible.

New York Excellus Blue Cross Blue Shield
Mutual of Omaha

Action Required: Please hold all eligibility transactions for this payer until this issue is resolved.

If you have any questions, please contact Client Services at 1-888-348-8457, option 2.