Published on May 16, 2013
in Clearinghouse - ACTION REQ.
Due to a payer processing issue, Professional and Institutional claims for the payers listed below may have received the following invalid error message on the Payer Claim Data Report (SR):
Rejection code A3:218
This issue began on 04/11/2013 and was resolved by Cigna on 04/26/2013. Claims submitted during that time frame that received rejection code A3:218 must be resubmitted. Cigna apologizes for any inconvenience.
Payers affected are:
CPID 4509 Cigna Health Plans
CPID 4516 Cigna Select
CPID 6405 Cigna Health Plans
CPID 6408 Cigna Select
Action Required: Claims submitted from 04/11/2013 to 04/26/2013 that received rejection code A3:218 must be resubmitted.
If you have any questions, please contact Client Services at 1-888-348-8457, option 2.