An intermediary processing issue impacting Professional and Institutional Electronic Remittance Advice (ERA) for the following payers has been identified:
CPID 3429 United Healthcare
CPID 3550 United Healthcare
CPID 3797 Definity Services
CPID 6535 Definity Services
CPID 1431 Medica Choice FFS
CPID 8597 Medica PHP Share Primary
CPID 8598 Medica Choice FFS
The intermediary has acknowledged a system issue that impacted ERA for checks dated 08/29/2012. The ERA for these checks was delivered without CAS segments. The intermediary has resolved the issue and retransmitted the affected checks to the clearinghouse.. To avoid duplicate ERA, the clearinghouse will only reprocess ERA if it is requested by the provider.
Please contact Client Services at 1-888-348-8457, option 2 to request the ERA you want to be reprocessed for these payers or if you have any additional questions.