Update: The Identity Manager upgrade has successfully completed. During the upgrade, some web addresses (URLs) within the application were changed, which may render your existing “Favorites” and “Shortcut” links inoperable and appear to cause access issues within Identity Manager and Collaboration Compass, including any previously linked pages.
To correct this issue, you simply need to reload your Favorites and Shortcuts to Collaboration Compass and Identity Manager as follows:
• Delete any existing Favorites and Shortcuts to Collaboration Compass and Identity Manager
• Access the Collaboration Compass homepage at www.collaborationcompass.com
• Re-add this homepage or Login page to your Favorites or Shortcuts
If completing these steps does not resolve your access issues, please contact RelayHealth Support. We apologize for any inconvenience.
Action Required: If you are having issues accessing Collaboration Compass or Identity manager, reload your existing favorites and shortcuts as directed above.
If you have any questions, please contact Client Services at 1-888-348-8457, option 2.
At CollaborateMD we are obsessed with getting your medical claims paid fast. All of us at CollaborateMD are here and ready to help make your life easier.
Give us a call at 877.480.6517 for more information.