Cigna has experienced issues routing 5010 claims for Cigna Behavioral Health and Cigna Healthcare for Seniors which may have caused claim denials for claims submitted between 12/29/2011 and 03/07/12.
Cigna has requested that these claims be resubmitted for the period impacted if you have not received payment.
1841 Cigna Behavioral Health
5943 Cigna Behavioral Health
2595 Cigna Healthcare for Seniors
5436 Cigna Healthcare for Seniors
Action Required: Please resubmit impacted claims if you have not received payment.
If you have any questions, please contact Client Services at 1-888-348-8457, option 2.