Cigna Healthcare has reported the following issue:
Cigna Healthcare is currently experiencing an issue with claim rejections related to the National Provider Identifier (NPI) submitted on 276 transactions. These rejections are creating a status code of "D0:562:1P" in the STC01 segment. The payer is working on a resolution and expects to resolve the issue at some point after the first of the new year.
If you receive this rejection, please try resubmitting your claim transaction with the Tax Identification Number (TIN) instead of the NPI in order to receive a successful claim status response.
If you have any questions please contact email@example.com.
Payers affected are:
CPID 6405 Cigna Health Plans
CPID 4509 Cigna Health Plans
CPID 1841 Cigna Behavioral Health
CPID 2595 Cigna Healthcare for Seniors
CPID 5436 Cigna Healthcare for Seniors
CPID 5943 Cigna Behavioral Health
Action Required: If you receive this rejection, please try resubmitting your transaction with the Tax Identification Number (TIN) instead of the NPI.
If you have any questions, please contact Client Services at 1-888-348-8457, option 2.